Commonly Asked Questions about Android VoIP Call Recording

• [001] I have rooted my phone and other apps can get root access successfully, but the app said "cannot get root access", why?
• [002] In Magisk Manager I installed the CallRecordingFix module, but the app said I have not installed it yet, why?
• [003] I can't open the app, or when I open the app the screen is blank, or it displays "the app is not installed properly." why?

• [101] There are echoes and noises in my recordings, why?

• [999] More helps

[001] I have rooted my phone and other apps can get root access successfully, but the app said "cannot get root access", why?

You are using an old version of the app. Please update Boldbeast in your phone to the latest version, then it works at once.

[002] In Magisk Manager I installed the CallRecordingFix module, but the app said I have not installed it yet, why?

Most possibly you enabled the option "Magisk Core Only Mode" in Magisk Manager. Please disable the option and reboot the phone, it will work at once.

[003] I can't open the app, or when I open the app the screen is blank, or it displays "the app is not installed properly." why?

Google Play asked developers to use the new AAB format instead of the traditional APK format to publish apps. When you install an app Google Play will send to your phone files that are dynamically generated according to your phone specification, therefore the files received are smaller, and they are different from phone to phone.

Boldbeast published in Google Play used the new AAB format. So far it works good. However in a few phones Boldbeast crashes when you open it. This is because:

• You installed Boldbeast from a third-party app store that grabbed the app from Google Play, and the file did not match your phone specification.
• You installed Boldbeast from a file your friend shared to you, and the file did not match your phone specification.
• You installed Boldbeast from Google Play but Google Play sent wrong files to your phone to install.

In this case please install the app from our official website, the problem will be fixed at once. Boldbeast published in our official website used the traditional APK format, so it doesn't have this problem.

[101] There are echoes and noises in my recordings, why?

During recording if the loud speaker is switched on:

• The sound that is being played back by apps is recorded directly from the system internal, so it is crystal clear.
• Because the sound is loud, it is recorded again by the microphone with a delay, mixed with your own voice and the room sound.

The sound that is being played back by apps is recorded twice, the first one is good, the second one becomes echoes. The room sound becomes noises in recordings if the room is noisy.

To get crystal clear recordings without echoes and noises inside, please

• Select the right Recording Type
  In Boldbeast VoIP Call Recorder please choose the right recording type, for example choose "Music Playing with No Noise" instead of "Music Playing plus Your Voice", so that recordings are always good no matter the loud speaker is on or off.
• Don't switch on the loud speaker
  In a VoIP voice call by default the loud speaker is off, so recordings are good. Don't switch on the loud speaker yourself if possible.
• Decrease volume
  In a VoIP video call by default the loud speaker is on, so recordings have echoes inside. You can press the Volume Down key to decrease the volume, so that the microphone will not be able to pick up the sound that is being played back. This removes echoes effectively.
• Use a headset
  You can connect a wired headset, bluetooth headset or USB headset to the phone, and this can prevent the loud speaker being switched on. Recordings are pretty good.
• Change "When Loud Speaker Is On"
  In Boldbeast VoIP Call Recorder change the option to "Stop recording from system internal", so that the sound that is being played back by apps will be recorded only once, therefore there will be no echoes in recordings.

[999] More helps

Need more helps? Please tap the "Settings > Send Log Files" item in Boldbeast to send log files to service@boldbeast.com and detail your problem to us, let us check them and help you.