I have calls that show as recorded, and I have listened to them previously. However, when I try to listen today, I received an error code reading - Cannot find the recorded file in the "/sdcard/(dot)com/boldbeast(dot)recorded/rec" folder.
HELP - this is a very important recording.
1 2019-04-15 17:18:48 (edited by info@abcsolutions.com 2019-04-15 17:19:01)
Three possible reasons:
Reason 1
You didn't tell Boldbeast the right folder in which your recordings were saved.
Please click the "App Settings > Clip Saving Folder" option in the app, choose the folder in which your recordings were saved, then you can play back them in the Call List screen inside Boldbeast.
Reason 2
You previously changed the folder, as a result some recordings were in the old folder some recordings were in the new folder. In this case please open the Call List screen in the app, click Move Files to move all recordings from the old folder into the new folder.
Now all recordings are in the new folder, you can play back them in the Call List screen inside Boldbeast.
Reason 3
You have deleted your recordings using a file manager out of Boldbeast, so the sound files were gone but file entries are still displayed. In this case please open the Call List screen in the app, click Rebuild List to delete the entries, so that they will no longer be displayed.
1 and 2 did not seem to work. I was afraid to try 3 for fear I might delete it. It is the recording of a very important call I need for court. If I purchase the upgrade would that help?
If I purchase the upgrade would that help? => No matter pay or not, the app works the same.