1 Topic by skroslak

  • skroslak
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Hello,

strange issue, today I made and received a few calls, namely:
10:08am - received from partner A
10:34am - called partner B
10:36am - called partner B
10:38am - received from partner B

I wanted to check something from the last call, but when I go to call list directly in the app, and press play on the last entry from 10:38am, I hear the recording from 10:08am from partner A. What could be the problem?

2 Reply by boldbeast

  • boldbeast
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In theory it's impossible, and so far there is no other user met this problem.
Maybe you are using some apps that changed Boldbeast Recorder database items.

Please
- open the "Settings > Apps" screen in your phone.
- in the app list, click Boldbeast Recorder, click "Clear Data" to delete the database.
- open the Call List screen, click "Rebuild List" to reconstruct the database., then it will be fixed.

3 Reply by skroslak

  • skroslak
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in fact, I do use dropsync android application, that tracks changes in the location where boldbeast stores recordings and every created file is uploaded to my dropbox folder as soon as it is created. I've explored that folder in more detail now, I see a lot of files like: "boldbeast_working4 (conflict 2017-10-17-10-22-19) (conflict 2017-10-17-10-56-16).rec" that are uploaded. The "conflict" file name suffix is probably created by dropsync/dropbox. This could be a problem.
When I looked more closely on those files I mentioned, the recording I mentioned doesn't exist as a file, but appears in the boldbeast call list, so there is the inconsistency and probably a root of the problem.

So I assume your feedback will be - use my supported and compatible Cloud Drive feature in settings, not dropsync ;)

4 Reply by boldbeast

  • boldbeast
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Yes, you are right, the "conflict" files are not created by Boldbeast.

I suggest you use Boldbeast to manage recorded files in your cloud drive, it's better than using another app, because when you rename a file, delete a file, protect/unprotect a file, add a note, change a note etc in the phone, Boldbeast will automatically sync these operations to your cloud drive, no conflicts will happen.