1 Topic by pcf (edited by pcf 2017-03-23 15:25:19)

  • pcf
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Hello,

Just upgraded my Galaxy Note5 to Samsung's official Android Nougat v7.0 update:
Baseband:
N920CXXU3CQBB

Build:
NRD90M.N920CXXU3CQC7

Memos:
1. Are not being saved.
2. No error is being displayed.

Calls:
1. Are not being saved.
2. The red 'Record' button gets unpressed after a few seconds after it's pressed.
3. No error is being displayed.

I've Emailed my 'hardware_logs.zip' file to service@boldbeast.com.

Regards,

2 Reply by boldbeast

  • boldbeast
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I checked your log files, all your logs are related to Android 6.0, no logs related to Android 7.0 inside.

Please:
- under Android 7.0, make several calls to let Boldbeast generating new logs.
- click the "Call Settings - Fix Recording Issues - Ask New Parameters" item in Boldbeast to send new log files to me, let us have a look at them and see what happened.

Thanks.

3 Reply by pcf

  • pcf
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Hello and thank you for the reply.

I've now tried to:
1. Uninstall BBR.
2. Reinstall BBR.
3. Re-set BBR's audio settings to the ones described here:
https://www.boldbeast.com/forum/topic11 … order.html
4. Placed several outgoing calls and tried to record them.
5. Received several incoming calls and tried to record them.

Same as before:
1. BBR's red 'Record' button gets unpressed after a few seconds after it's pressed.
2. No audio recording files are being saved.
3. No error is being displayed.

I've now replied to my original Email and attached to it 'hardware_logs_2.zip'.


Regards,

4 Reply by boldbeast

  • boldbeast
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Boldbeast Recorder didn't run in your phone.

Please:
- open Boldbeast Recorder.
- click the red button to start memo recording.
- wait a while.
- click the red button to stop memo recording.

Now please click the "Call Settings - Fix Recording Issues - Ask New Parameters" item in Boldbeast Recorder to send new hardware log files to me.
Thanks.

5 Reply by silent_cry

  • silent_cry
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any update ?? same issue here.

6 Reply by boldbeast

  • boldbeast
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Galaxy Note5 Android 7.0 works great, recorded calls are crystal clear in two sides. No root needed, just install Boldbeast Recorder and go.

Any problems? Look here for the reason and the solution: http://www.boldbeast.com/android/call_r … oting.html

7 Reply by Yrrah

  • Yrrah
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Hello,
Just upgraded my Galaxy S5 2017 to Samsung's official Android Versie v7.0 update:
Baseband:
A520FXXU2BQIE
Build:
NRD90M.A520FXXU2BQIE
Memos:
1. Are not being saved.
2. No error is being displayed.
Calls:
1. Are not being saved.
2. The red 'Record' button gets unpressed after a few seconds after it's pressed.
3. No error is being displayed.

Regards,

8 Reply by boldbeast

  • boldbeast
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Please power off the phone and power on it.
If the problem is still there, please uninstall the app and reinstall it, then it works at once.

9 Reply by Yrrah

  • Yrrah
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boldbeast wrote:

Please power off the phone and power on it.
If the problem is still there, please uninstall the app and reinstall it, then it works at once.

Hello and thank you for the reply.

1: I did power off and on the phone.
The problem is still here.

2: I've now Uninstalled BBR and Reinstalled BBR
But the problem is still here

1. BBR's red 'Record' button gets unpressed after a few seconds after it's pressed.
2. No audio recording files are being saved.
3. No error is being displayed.


Regards,

10 Reply by Yrrah

  • Yrrah
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Yrrah wrote:
boldbeast wrote:

Please power off the phone and power on it.
If the problem is still there, please uninstall the app and reinstall it, then it works at once.

Hello and thank you for the reply.

1: I did power off and on the phone.
The problem is still here.

2: I've now Uninstalled BBR and Reinstalled BBR
But the problem is still here

1. BBR's red 'Record' button gets unpressed after a few seconds after it's pressed.
2. No audio recording files are being saved.
3. No error is being displayed.


Regards,


I sended you my logfiles
you asked me to reboot my phone, and now it's working!

THX so much, and for fast answering my questions!

SUPEER!