1 Topic by mathevoice65 (edited by mathevoice65 2016-11-01 16:38:23)

  • mathevoice65
  • Member
  • Offline

Hi I have written to you before, last time before this last upgrade of the program. Now sometimes with the last upgrade, the program don't start to record or appear th message impossible record. Other times works. Please solve this problem definitively.

Regards. Marco

RECORD MODE 4
FIX RECORDING ISSUE:
TUNE AUDIO ROUTE GROUP3
TUNE SAMSUNG3     GROUP1
RECORD FORMAT WAV
FILE SAMPLING RATE AUTO

2 Reply by boldbeast

  • boldbeast
  • Administrator
  • Offline

Can you please click the "Call Settings - Fix Recording Issues - Ask New Parameters" item in Boldbeast Recorder to send hardware log files to me? let us have a look at them and see what happened. Thanks.

3 Reply by mathevoice65

  • mathevoice65
  • Member
  • Offline

Hi I have sent TO YOU DIRECTLY my log from the email adress marchino.

Regards

4 Reply by boldbeast

  • boldbeast
  • Administrator
  • Offline

We'll investigate it further more.

5 Reply by mathevoice65

  • mathevoice65
  • Member
  • Offline

Another problem is that when record call don't record the beginning of the phone call.

6 Reply by boldbeast

  • boldbeast
  • Administrator
  • Offline
mathevoice65 wrote:

Another problem is that when record call don't record the beginning of the phone call.

Please change following options in the app to tune the time:

- Call Settings - Incoming Calls - Auto Detect Answered State: Yes
- Call Settings - Incoming Calls - Auto Detect Max Time (Seconds): 3
- Call Settings - Incoming Calls - Restart Recording Upon Answered: Yes

- Call Settings - Outgoing Calls - Auto Detect Answered State: Yes
- Call Settings - Outgoing Calls - Auto Detect Max Time (Seconds): 15 ------> change to 3
- Call Settings - Outgoing Calls - Restart Recording Upon Answered: Yes