1 Topic by jackneo

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Hi Support,

I've been trying the ver2.8 for several days and working fine but today there was an incoming call which was recorded in the Phone call clip listing, however, I was not able to play it (no response at all when I click on it). please check and correct the problem ??

Best Regards,
Jack

2 Reply by boldbeast

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Have you played it successfully one or more times after recording, or never played it successfully?
This will help us to check it.

3 Reply by jackneo

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Hi Support,

I've tried many times to play the phone clip after the converseation ended but was not successful at all.

Please check and correc the problem ?

Best Regards,
Jack

4 Reply by boldbeast

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Thank you, we'll check it.

5 Reply by BoJo (edited by BoJo 2011-07-25 18:19:47)

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I have the same problem with an E7.
EVERY time a specific person calls me OR I call them the message is logged and would appear to be recorded but will not play back. If I try to move it nothing happens.

The problem first occured when I was speaking to this person when Boldbeast crashed (in ver 2.60) and since then I have the problem with them every time we speak.  All other numbers appear to be OK. I have even uninstalled Boldbeast, restarted the phone and reinstalled Boldbeast to no effect.

I would appreciate investigating a fix at some time. It is still a very good product, don't be put off buying it.

6 Reply by boldbeast

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The most likely reason is:

- You have set the Clip File Name Format to "Contact + Time".
- The contact name has some special characters in it which can't be a part of the file name. According to Symbian the following 6 characters cannot appear in the file name: < > : " / |

Please remove all special characters in the contact name in your phone book and try again.

7 Reply by BoJo

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Thank you for your speedy reply.

I have indeed got one of those characters in the name.

I have now removed it, changed the entry and will try it tomorrow.

8 Reply by BoJo

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A quick follow up from my last entry.

After renaming my contact WITHOUT the characters mentioned, it worked fine.

Thank you again for your speedy reply.